Cancellation Policy
We understand that plans can change, and this policy outlines what happens when a cancellation occurs.
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Standard Classes:
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Cancellations made at least 48 hours in advance will receive credit for a future class in the form of a Cooking Class e-Gift Card or a Discount Code.
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Within 48 hours of the scheduled class start time, we cannot offer refunds or in-store credits. However, you are welcome to send a friend in your place if you're unable to attend.
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BootCamp or Special Events:
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Cancellations made 1 week prior to the event will receive a full credit toward future classes.
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Cancellations made 1 week to 48 hours prior will receive a 50% credit.
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Within 48 hours of the event, no credit will be provided.
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Late Arrival Policy: To ensure proper cooking and a smooth class experience, classes will begin promptly at the scheduled time. We allow a 10-minute grace period for late arrivals. After 10 minutes, late arrivals will be considered a no-show and will forfeit their spot and any associated credits or payments.
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Rescheduling: Please call us at 631-818-1100 to reschedule. We do not accept cancellations or rescheduling requests via email or voicemail.
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COVID and Illness Policy: We encourage clients to consider the potential need to quarantine or isolate before booking. We maintain a strict No Refund Policy, including cancellations due to COVID or other illnesses.
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Cancellations within 48 hours result in forfeiture of credit.
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In such cases, contact us immediately to join our standby list. We will do our best to accommodate you in a comparable class of our choice.
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Weather or Unforeseen Circumstances: If we cancel a class due to inclement weather or other uncontrollable events (e.g., power outages), we will notify you via email or phone and issue a full refund to your original payment method or, if preferred, as a Babylon Mercantile gift card. If you are unable to attend a class that we have not officially canceled, the standard cancellation policy applies.
This incorporates the Late Arrival policy clearly and emphasizes the importance of punctuality. Let me know if you'd like further tweaks!